Returns & Exchanges
At QIDI Tech, we stand behind the quality of our 3D printers and accessories with a 30-day satisfaction guarantee for all unused equipment. If you encounter any technical issues or are not completely satisfied with your purchase, our dedicated support team is here to facilitate a smooth return or exchange process.
Initiate a Request
Contact our customer support team via the official portal with your order number and a brief explanation of the reason for the return.
Technical Assessment
For hardware concerns, our engineers will provide a remote diagnostic to determine if the issue can be resolved via firmware updates or replacement parts.
Secure Packaging
Once approved, pack the item in its original factory packaging including all tools, SD cards, and accessories to prevent damage during transit.
Return Shipping & Refund
Affix the provided shipping label and drop off the package; your refund or replacement unit will be processed within 5-7 business days of warehouse inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing